While no two claims are alike, we work hard to ensure the process is quick and consistent. 
 
As a covered location under the Diocesan program of risk management the following steps are designed to provide ease of reporting and understanding of the property claims process.
 
Our goal is to restore covered property back to how it was 5-minutes before incident occurred.
 
1.  File a claim
 
To report a claim, please use the online form via the link below or by contacting our office at 575.523.7577 during 8-5, Monday-Friday.  
 
   What you’ll need:

• Your name, address, email and phone number
• Type of property damage (wind, hail, water, fire, theft, etc.)
• Description of damage
• Damaged structures

 
2.  Investigating Damage and Estimating Repair
 
Minor property damage claims may be handled by the Diocesan Office of Risk Management.  Larger property claims often are assigned an adjuster by the Diocesan Risk Manager.
 
In either case, you will be provided a loss description that details the cost of visible damage. 
 
For all repairs related to an insurance claim, the Diocesan Properties Office is required to be involved.  A list of preferred contractors is available from the Properties Office upon request. 
 
   Preventing further damage:

• It is your responsibility to make reasonable temporary repairs to avoid further damage.
• Take pictures of damaged property before repair or discarding.
• Keep receipts of expenses related to cost of temporary repairs.
• Notify Diocesan Office of Risk Management before repairs (if reasonably able to).

 
 3.  Settling and Closing Claim
 
After damages have been estimated and reviewed, payment will be issued under the terms of the policy, minus deductible.
 
Depending on the circumstances, you can choose how you receive payment:  direct deposit (quickest) or by check